The delivery option selected for Onsite Support refers to both the time frame to receive the replacement part and the arrival of the onsite field engineer.

With Onsite Support, your customers will achieve faster time-to-market for new services and higher customer satisfaction through the use of Cisco Field Engineers who will come onsite when parts need to be replaced.

Other advantages include improved staff readiness and level of network experience and reduced staffing requirements in the production network environment, protecting the customer’s personnel budget.

Note: Onsite Cisco Field Engineers are responsible for onsite replacement of parts only. They do not support onsite fault handling.