Module 12: Business Tools and Processes

Introduction

Welcome to Module 12: Business Tools and Processes. In this module you are going to:

		Develop an understanding of the ordering and registration process used for packaged services in your particular region of the world.
		Receive an introduction to the Service Contract Center (SCC) tool.
		Recognize the process for updating software within the SAS and SASU programs.
		Identify the steps for opening and managing cases online using Cisco Web Cisco TAC.
		Receive an introduction to PAL.

You are going to spend approximately 30 minutes in this module. When you are ready to proceed, please click the Next button at the top or bottom of the page to continue.

Note: This module is focused on Cisco tools, resources and processes. Whether you sell Cisco or Partner Brand of services, it is recommended that you refer to your internal service operation for additional information on your company's network service offerings, tools, and processes.

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