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Module 12: Business Tools and Processes
Summary
Congratulations. You have just completed Module 12: Business Tools and Processes. In this module you:
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Developed an understanding of the ordering and
registration process used for packaged services in your particular
region of the world. |
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Received an introduction to the Service Contract
Center (SCC) tool. |
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Recognized the process for updating software
within the SAS and SASU programs. |
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Identified the steps for opening and managing
cases online using Cisco Web Cisco TAC. |
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Received an introduction to PAL. |
The next module Module 13: Next Steps is
going to provide you with the next steps you need to complete to
take the Cisco Service Expert
Program specialization test available through Certification.net.
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