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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
Introduction
Course Evaluation
Cisco Service Expert Program
Conclusion
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Module 13: Next Steps

Introduction

Congratulations. You have completed the Cisco Service Expert Program. In this last module of the curriculum you are going to:

  Review how to complete the course evaluation for the curriculum.
  Identify the steps to complete the Cisco Service Expert Program assessment and become a Cisco Service Expert.

You are going to spend approximately 10 minutes reviewing this module.

 

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