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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
Introduction
Course Evaluation
Cisco Service Expert Program
Conclusion
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Module 13: Next Steps

Conclusion

Cisco Systems thanks you for the investment of time in completing the Cisco Service Expert Program. We hope the information presented within this curriculum helps you increase your service sales and revenue opportunities – and most importantly, your profitability.

We look forward to continuing to work with you in the future.

 

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