Cisco Systems
Close Window


Feedback  |  Help
Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
Introduction
Cisco Technical Support Services Portfolio
Technical Support Services Portfolio
Overview of SMARTnet
What Is SMARTnet?
Advance Replacement
Benefits of SMARTnet
Overcoming Objections
Where Is SMARTnet Available?
Overview of SAS/SASU
SAS/SASU Service Programs
The Value of SAS and SASU
Where Is SAS/SASU Available?
Interactive Exercise 1
Interactive Exercise 2
Review Questions
Summary
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
<  Previous  |  Next  >

Module 7: Technical Support Services Portfolio

Introduction

Welcome to Module 7: Technical Support Services Portfolio. In this module you are going to:

  Review the key deliverables of SMARTnet and SMARTnet Onsite.
  Receive an overview of how to sell SMARTnet and SMARTnet Onsite as complete service programs to your customers.
  Recognize how to position the SAS/SASU programs as both “add-on” business and as separate programs for your customers.

You are going to spend approximately 30 minutes reviewing this module. When you are ready to continue, please click the Next button at the top or bottom of this page to continue.

<  Previous  |  Next  >

Close Window
All content copyright 1992-2001 Cisco Systems, Inc. Important Notices and Privacy Statement.