As with the Advance Replacement process discussed in Module 6, you are going to need to work with your customers to help them determine the appropriate level of Advance Replacement support that they will need within their SMARTnet program.

There are four advance hardware replacement delivery options available within the SMARTnet and SMARTnet Onsite programs:

		SMARTnet 8X5XNBD: Delivery of hardware replacement the Next Business Day, provided that the request is received before 3:00 pm local time.
		SMARTnet 8X5X4: Delivery of hardware replacement parts, from 9:00 am to 5:00 pm, Monday through Friday, within four-hour response time.
		SMARTnet 24X7X4: Delivery of hardware replacement parts, 24 hours a day, 7 days per week, within four-hour response time.
		SMARTnet 24X7X2: Delivery of hardware replacement parts, 24 hours a day, seven days a week, within two-hour response time.