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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
Introduction
Cisco Technical Support Services Portfolio
Technical Support Services Portfolio
Overview of SMARTnet
What Is SMARTnet?
Advance Replacement
Benefits of SMARTnet
Overcoming Objections
Where Is SMARTnet Available?
Overview of SAS/SASU
SAS/SASU Service Programs
The Value of SAS and SASU
Where Is SAS/SASU Available?
Interactive Exercise 1
Interactive Exercise 2
Review Questions
Summary
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 7: Technical Support Services Portfolio

SAS and SASU Service Programs

SAS and SASU service programs are also good solutions for customers who:

  Do not have other Cisco service programs in-place protecting their network investment.
  Are running additional software applications on their network above and beyond Cisco IOS Software.
  Have been resistant to purchasing other service programs with you based on limited budgets and cost constraints.

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