| Now that you have a better understanding
of SMARTnet and SMARTnet Onsite, the next topic you are going
to cover is specific to why SMARTnet and SMARTnet Onsite are
important to your customers.
In general, by providing on-going, no-charge software upgrades,
hardware support, and a variety of Cisco.com online tools
and resources, the SMARTnet and SMARTnet Onsite programs ensure
that the capabilities, security, and performance of your customers’
networks increase throughout their prolonged lifetimes.
The support tools and knowledge provide your staff with the
ability to avoid problems, maximize utility, and expedite
problem resolution. When your staff is “stumped,”
the Cisco technical support team provides 24-hour-a-day support,
with an aggressive escalation policy to ensure that your customers’
problems get the appropriate attention from those best suited
to solve it.
And, in those rare cases when a part needs to be replaced,
the SMARTnet and SMARTnet Onsite solutions deliver parts to
you as quickly as within two hours – and this delivery
can even be accompanied by a Cisco service technician.
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