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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
Introduction
Cisco Technical Support Services Portfolio
Technical Support Services Portfolio
Overview of SMARTnet
What Is SMARTnet?
Advance Replacement
Benefits of SMARTnet
Overcoming Objections
Where Is SMARTnet Available?
Overview of SAS/SASU
SAS/SASU Service Programs
The Value of SAS and SASU
Where Is SAS/SASU Available?
Interactive Exercise 1
Interactive Exercise 2
Review Questions
Summary
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 7: Technical Support Services Portfolio

Benefits of SMARTnet

While the discussion on the previous page provides you with a big picture explanation that you can use with your customers to help them understand the value of SMARTnet, we realize that for many customers they are going to want specifics.

For customers looking for specific examples of how SMARTnet and SMARTnet Onsite can benefit them, you can tell them that these programs:

  Empower them by making Cisco company knowledge, information, services, and resources available to them – on demand.
  Prevent problems through aggressive initiatives to deploy networking best practices at customers' sites and internally.
  Create an environment where support is an integral part of your customers’ solution to their end users.
  Reduce the cost of network ownership for your customer by leveraging Cisco expertise, knowledge, and availability.
 

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