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Now that you have finished working with Jack, it is time
to continue to your next appointment. You are going to see
Catherine Hawkins, an IT Director at the Virtual Networks
company. The purpose of your appointment with Catherine is
to discuss the renewal of Virtual Networks’ existing
SMARTnet contract.
Catherine informs you that it does not look like she will
be able to renew her SMARTnet service contract with you due
to budget constraints that the company is currently facing.
She makes it a point to let you know that she is still interested
in some type of service contract, but is now looking for lower
cost alternatives.
How should you respond?
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