Whether your customers are large organizations, commercial businesses, service providers, or small to medium businesses, Cisco Systems is committed to maximizing the return on your customer’s network investment. Cisco offers a portfolio of Technical Support Services programs to ensure that your customers’ Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date system software.

So far in this curriculum, you have reviewed information about the four key Cisco Technical Support Services components. The Cisco portfolio of Technical Support Services programs includes:

		Cisco SMARTnet Support.
		Cisco SMARTnet Onsite Support.
		Cisco Software Application Services, including Software Application Support (SAS) and Software Application Support plus Upgrades (SASU).

These service programs contain various combinations of the key service components that were discussed in modules 3 through 6 in this curriculum. These components include:

		Cisco.com online tools and resources.
		Technical assistance available through the Cisco TAC.
		Software Support (For both Cisco IOS Software and network application software).
		Hardware replacement of parts.

Think of each of these key service components as pieces of a puzzle that work together to form a complete service program, like SMARTnet, that you can sell to your customers. Your knowledge of each of these key service components is going to:

		Increase your understanding of each service program that Cisco offers.
		Help you sell and position Cisco service programs with your customers.
		Provide you with references that you can use when overcoming customer objections.