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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
Introduction
What is Cisco.com?
Examples of Cisco.com Online Tools
Configuration / Installation Tools
Troubleshooting Tools
Case Management Tools
Technical Documentation
Benefits of Cisco.com Online Tools and Resources
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
12 Business Tools and Processess
13 Next Steps
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Module 3: Cisco.com Online Tools and Resources

Introduction

Welcome to Module 3: Cisco.com Online Tools and Resources. In this module you are going to:

   Receive an introduction to the Cisco.com online tools and resources.
  Identify the benefits and value proposition associated with Cisco.com online tools and resources.

You are going to spend approximately 30 minutes reviewing this module.

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