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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
Introduction
What is Cisco.com?
Examples of Cisco.com Online Tools
Configuration / Installation Tools
Troubleshooting Tools
Case Management Tools
Technical Documentation
Benefits of Cisco.com Online Tools and Resources
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
12 Business Tools and Processess
13 Next Steps
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Module 3: Cisco.com Online Tools and Resources

Technical Documentation

With registered access to the Cisco.com website, your customers can access more detailed technical support information covering configuration, verification, troubleshooting, and training on Cisco hardware, technology and software.

Examples of technical documentation that can be viewed with registered access to the Cisco.com website include:

  Hardware support pages
  Software support pages
  Technology support pages

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