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Module 3: Cisco.com Online Tools and Resources
Review Questions
You are on a sales call with your customer, discussing the key
service components that are typically included in a technical support
services contract. As you begin to discuss the online tools and
resources that are available via Cisco.com, your customer interrupts
you and says:
“I already have all the documentation that came with my hardware.
Why would I need to pay an additional fee to access this online?”
How would you respond?
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Select the best answer from the choices below. |
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A. |
“In addition to
technical documentation, Cisco.com online tools and resources
gives you access to invaluable configuration, troubleshooting
and case management tools.”
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B. |
”You are correct,
the documentation on Cisco.com is the same as the documentation
that comes with your hardware. Many of our customers like having
access to this online as well, so their entire staff can view
the information.” |
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C. |
“Cisco.com online
tools and resources are fairly inexpensive, so having access
to this information on line is an affordable convenience.” |
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D. |
“Cisco.com online tools and resources
not only give you access to technical documentation about your
hardware, they also allow you to request an engineer to come
to your site at no additional cost.” |
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