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Module 3: Cisco.com Online Tools and Resources
Review Questions
You are in a meeting with a customer. You are discussing the online tools and
resources available through Cisco.com.
Your customer is budget constrained, and does not feel that Cisco.com
online tools and resources will provide her company with a significant
return on investment to justify the expense. In addition, if technical
issues arise, your customer feels they can always contact the Cisco
TAC on an as needed basis.
How would you respond?
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Select the best answer from the choices below. |
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A. |
”I completely understand
your budget constraints. However, I do feel that in the future,
a service program including Cisco.com online tools and resources
would be a good idea. Let me know when your needs or budget
change and we can go from there."
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B. |
”Calculating ROI
is difficult for service programs. It is up to you to determine
what your ROI would be and if Cisco.com online tools and resources
is right for you."
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C. |
"A service program
including Cisco.com online tools and resources would actually
help reduce your costs by allowing you to solve technical issues
on your own, reducing the time and materials charges you might
otherwise incur.” |
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D. |
”You make a valid
point. If technical issues do arise, you can always contact
the Cisco TAC for assistance." |
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