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Module 3: Cisco.com Online Tools and Resources
Review Questions
You are speaking with a customer regarding a service program that includes
Cisco.com online tools and resources. During your discussion, your
customer tells you they do not feel that they have a need for Cisco.com
online tools and resources because they already have an IT staff
in-house, who can handle any technical issues that arise.
How would you respond?
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Select the best answer from the choices below. |
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A. |
”If you already
have an IT staff in place that can handle technical issues,
then Cisco.com online tools and resources are probably not necessary
for you. If however, you would still like access to Cisco.com
in the future, please feel free to call me to discuss. |
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B. |
”Access to Cisco.com
online tools and resources gives your IT staff the opportunity
to enhance their competitive edge by increasing their knowledge-base
through online content, resources, and interaction with other
IT professionals." |
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C. |
”I understand you have an IT staff
in place, but are they available 24 hours a day, seven days
a week? With Cisco.com online tools and resources, you can have
a Cisco Certified technician come to your site to diagnose any
network difficulties in person.”
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D. |
”If your IT staff does encounter
difficulties, they can always contact the Cisco TAC on a time
and materials basis for more assistance." |
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