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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
Introduction
What is Cisco.com?
Examples of Cisco.com Online Tools
Configuration / Installation Tools
Troubleshooting Tools
Case Management Tools
Technical Documentation
Benefits of Cisco.com Online Tools and Resources
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
12 Business Tools and Processess
13 Next Steps
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Module 3: Cisco.com Online Tools and Resources

Summary

Congratulations. You have completed Module 3: Cisco.com Online Tools and Resources. In this module you:

  Received an introduction to the Cisco.com online tools and resources available via Cisco.com.
  Identified the benefits and value proposition associated with Cisco.com online tools and resources.

In Module 4: Technical Assistance, you are going to learn how you can use Cisco Technical Assistance Center (TAC) for technical assistance.

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