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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Introduction

Welcome to Module 5: Software Support. In this module you are going to:

  Describe the software support customers can receive for Cisco IOS Software and other network applications.
  Recognize the benefits and value proposition associated with software support.

You are going to spend approximately 20 minutes reviewing this module. When you are ready to continue, please click the Next button at the top or bottom of this page.

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