Cisco Systems
Close Window


Feedback  |  Help
Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
<  Previous  |  Next  >

Module 5: Software Support

Summary

Congratulations. You have just completed Module 5: Software Support. In this lesson you:

  Describe the software support customers can receive for Cisco IOS Software and other network applications.
  Recognize the benefits and value proposition associated with software support.

Click the Next button to view some additional links that discuss other topics related to Cisco IOS Software. Otherwise, please select Module 6: Hardware Replacement in the Navigation Bar to continue.

<  Previous  |  Next  >

Close Window
All content copyright 1992-2001 Cisco Systems, Inc. Important Notices and Privacy Statement.