Module 5: Software Support

Review Questions

Your customer has been hit hard by the recent economic downturn and as a result, has experienced major budget cuts in their IT spending. After discussing service contracts that include software support as a key component, they tell you, “I think a service contract would be a great idea, but at this point in time, I can not justify the expense.”

How should you respond?

Select the best answer from the choices below.

	A.	By having a service contract that includes software support, you can avoid paying time and materials charges associated with individual updates and fixes. In addition, if you plan on updating/upgrading your software, in some cases, the individual cost of an upgrade is greater than the cost of a service offering.
	B.	These are difficult economic times. Many of my customers are facing similar budget cuts in their IT spending so I completely understand your situation. I do however, think you should keep a service program in mind in the future.
	C.	Service contracts due tend to be expensive, however, they are well worth the price. I think you should reconsider before making a final decision.
	D.	While service contracts are a great value, I do not anticipate any significant updates to your Cisco IOS software being released within the next year or two. You could probably be safe and avoid the extra expense at this time.

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