Module 5: Software Support

Review Questions

You are discussing software support as part of a service program with your customer. You talk about the ability to upgrade existing Cisco IOS Software through a service contract. After hearing this, your customer says, “Since we’ve had our software in place, I haven’t heard of any major updates? Is having access to updates really that important or necessary?

How should you respond?

Select the best answer from the choices below.

	A.	While updated versions of Cisco IOS Software versions are released, most contain only minor updates. While they are great to have, if you are on a tight budget, they probably aren’t necessary.
	B.	Over 100 features have been incorporated into the current version of Cisco IOS Software since the original version. In addition, 90% of all Cisco customers update their Cisco IOS Software. Can you afford to to fall “behind the curve?”
	C.	While Cisco IOS Software does not usually experience major updates with each new version, there is a possibility that major upgrades may become available. Do you want to risk missing out on them?
	D.	Over 900 features have been incorporated into the current version of Cisco IOS Software since the original version. In addition, 75% of all Cisco customers update their Cisco IOS Software. Can you afford to to fall “behind the curve?”

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