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Module 5: Software Support
Review Questions
Your customer has just implemented Cisco CallManager software on
all of the servers on their network. After discussing the value
of Cisco service programs with your customer, they have decided
it is a good idea and would like to purchase one SASU service contract
to cover their software.
You tell them:
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Select the best answer from the choices below. |
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A. |
“Great, I’m
glad you realize the benefits and peace of mind that a service
contract can bring to your organization. Let me go ahead and
prepare the necessary paperwork and we’ll get you up and
running in no time.” |
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B. |
“Before we move
ahead with the process, I just want you to be aware that the
price of an SASU service contract increases with the number
of servers on your network. Tell me how many servers you currently
have and I can give you a quote.” |
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C. |
“A SASU service
contract only covers one individual software license. In order
to fully protect your investment, you need to purchase a service
contract for each software license.” |
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D. |
“We can set
you up with a service contract, however, your existing warranty
would provide you with similar coverage. You could save a
great deal of money by not purchasing the service contract.”
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