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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
Introduction
The Cisco Technical Assistance Center
Follow the Sun
Technical Assistance by Telephone
Technical Assistance via the TAC Website
Customer Satisfaction Survey
Value of Technical Assistance
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 4: Technical Assistance

Introduction

Welcome to Module 4: Technical Assistance. In this module you are going to:

  Discuss the technical assistance customers can receive through phone support and the TAC website.
  Explain the Follow the Sun model.
  Review the benefits and value proposition associated with technical assistance.

You are going to spend approximately 20 minutes reviewing this module. When you are ready to continue, please click the Next button at the top or bottom of this page.

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