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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
Introduction
The Cisco Technical Assistance Center
Follow the Sun
Technical Assistance by Telephone
Technical Assistance via the TAC Website
Customer Satisfaction Survey
Value of Technical Assistance
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 4: Technical Assistance

Summary

Congratulations. You have completed Module 4: Technical Assistance. In this lesson you:

  Discussed the technical assistance customers can receive through phone support and the TAC website.
  Explained the Follow the Sun model.
  Reviewed the benefits and value proposition associated with technical assistance.

Click the Next button to view some additional Cisco TAC support links. Otherwise, click Module 5: Software Support within the Navigation Bar to continue to the next module.

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