Cisco TAC ensures it exceeds your customers’ expectations by following a customer satisfaction survey process. This process begins when a case is closed. Every time a case is closed, a customer receives a (Bingo) survey. Bingo surveys are standard Cisco survey that enable customers to comment and rate Cisco services. A customer satisfaction rate is calculated with surveys sent back to Cisco.

When cases are closed, Cisco TAC engineers also fill out a Reverse Bingo Survey to evaluate customer or partner engineers. A summary of the Reverse Bingo including comments provided by Cisco TAC engineers is provided to the customer in the half-yearly reports. This process creates a system of checks and balances and helps all parties involved by:

		Providing them with areas of improvement.
		Providing them with positive feedback.