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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
Introduction
The Cisco Technical Assistance Center
Follow the Sun
Technical Assistance by Telephone
Technical Assistance via the TAC Website
Customer Satisfaction Survey
Value of Technical Assistance
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 4: Technical Assistance

Follow the Sun

There are four major TAC support centers throughout the world, in Brussels, Raleigh, Sydney, and San Jose. These four locations support all Cisco contracted networks – and cover over 140 languages.

Between these locations, there are over 1500 technical support services engineers, of which 350+ are Cisco Certified Internetwork Engineers (CCIEs), the highest level of industry certification attainable.

 

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