Module 4: Technical Assistance

The Cisco Technical Assistance Center

The Cisco TAC provides entitled customers with around-the-clock, award-winning technical support services for Cisco products and technologies. Customers that hold a valid service contract with either Cisco or a qualified partner who offers access to the Cisco TAC as a component of their service offerings can receive assistance via the Web, e-mail, or telephone 24 hours a day, seven days a week.

From the front-line support of the Customer Response Center (which fields all first-line calls) to the customer support engineers who provide technical support, the Cisco TAC is a world-class organization that provides customers with the support necessary to manage their Cisco-powered networks.

This support saves both customers and Cisco partners time and money.

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