At Cisco Systems, technical assistance is defined as a key service component that provides access to teams of technology experts who have the necessary knowledge and resources to rapidly diagnose, troubleshoot, and resolve hardware, software, and network problems.

This technical assistance is provided to customers who hold a valid service contract with Cisco or a qualified Cisco partner. Depending on the service program, this technical assistance can be delivered to Cisco customers through either the Cisco Technical Assistance Center (TAC) or a qualified Cisco partner’s TAC.

This module discusses the technical assistance that customers can receive through the Cisco TAC.