Module 4: Technical Assistance

Interactive Exercise

Now that you have had the opportunity to learn about the value of technical assistance it is time to apply the information you have learned to a real-life situation.

The example beginning on the next page will describe a real-life scenario that you could encounter with a customer as an employee of your company. Once you have read the scenario, you are going to be asked to make a selection from a list of possible ways that you could react to this situation.

Each option leads to a different outcome. In some outcomes, your customer could be very satisfied with the information you supply them with. However, depending on how you handle the situation, you could end up with an dissatisfied customer on your hands as well.

The objective of this exercise is to use your knowledge of technical assistance and the Cisco TAC to keep your customer satisfied.

Note: To navigate within the interactive exercise, you must select a response from a list of options that displays at the bottom of each page.

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