Having access to Cisco TAC is critical for your customers’ success. Cisco TAC technical assistance provides rapid resolution of hardware and software problems that can impact network availability, your customers’ business, and their end-user’s satisfaction. There are many benefits to your customers of having a service solution that provides them with technical assistance via the Cisco TAC. These benefits include:

		Having direct or indirect access to the Cisco Global TAC organization, including 1500+ technical support service engineers (of which 350+ are CCIE certified).
		Having the ability to access teams of experts who already have a pre-established account and network topography information about your customers – which significantly reduces processing and diagnostic delays.
		Minimizing risks associated with network downtime.
		Avoiding time and materials charges customers would other wise incur if they did not have a service solution in place.