| Technical assistance provides you and your customers
with direct and immediate access to teams of technology experts
with resources to rapidly resolve your hardware and network
problems.
Without technical assistance, your company and/or your customer’s
company are responsible for the resolution of all equipment
and network issues that may arise. Both companies would also
be responsible for the cost associated with resolving each
issue.
Without access to technical assistance, your customers can
expect to:
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Resolve issues related to network performance
and downtime, without any support from Cisco. |
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Pay for any time and material charges
associated with resolving issues on a per-incident basis
if they call the Cisco TAC. |
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Depend on their own internal resources
to resolve all issues. |
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Wait longer in the Cisco
TAC calling queue than customers who have a registered
service contract with Cisco. |
Note: Remember – Cisco qualified partners
can also incorporate Cisco TAC technical assistance into their
own partner-branded service offerings to customers as well.
This is discussed in greater detail in subsequent modules
within this curriculum.
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