Module 4: Technical Assistance

Summary

Open Q&A Forum Tool
Helps you find answers to common technical questions. You can search the Open Forum Question and Answer database or submit a question directly to the forum.
http://www.cisco.com/cgi-bin/ofdispatch?AppName=OpenForum&ForumName=Cisco TAC&Action=OpenForum
 
Troubleshooting Assistant
Simulates the steps a Cisco TAC engineer takes to diagnose problems, and provides a technical solution or recommendation.
http://www.cisco.com/kobayashi/support/tac/tsa/launch_tsa.html
 
Case Query Tool*
Helps you query and review the history and status of a case that you currently have open with the Cisco Technical Assistance Center.
http://www.cisco.com/kobayashi/support/case_query.shtml
 
Case Open Tool*
Allows you to open a case with the Cisco Technical Assistance Center (Cisco TAC) directly via the Cisco TAC.
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl
 
Case Update Tool*
Enables you to update and modify the information in a case that you currently have open with the Cisco Technical Assistance Center .
http://www.cisco.com/kobayashi/support/case_updt.shtml
 
Cisco Live*
Allows you to open a Web collaboration session (Cisco Live) with a Cisco TAC representative who will then guide you to the appropriate information or open a case for you.
http://www.cisco.com/tac/ciscolive
 
* Available only to partners with Support Agreements and to customers with CBR Service Contracts.

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