Module 5: Software Support

Interactive Exercise

Now that you have had a chance to learn about the benefits, and features available to you as a reseller through Cisco IOS Software, it is time to apply the information you have learned to a real-life situation.

The example on the next page is going to describe a real-life scenario that you could encounter with a customer as an employee of your company. Once you have read the scenario, you are going to be asked to make a selection from a list of possible ways that you could react to this situation.

Each option leads to a different outcome. In some instances, your customer could be very satisfied with the information you supply. However, depending on how you handle the situation, you could end up with an unsatisfied customer on your hands as well.

The objective of this exercise is to use your knowledge of Technology Refresh to educate your customer on the value that it provides.

Note: To navigate within the interactive exercise, you must select a response from a list of options that displays at the bottom of each page.

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