| You are a Cisco 2-tier reseller giving a presentation about
technical support services options to a team of clients from
the GLSY company. Based on your prior experiences with GLSY,
you know that they have been in need of technical support
service for a few months now.
Your goal is to sell your client a technical support service
program that includes Software Support as a key component.
You begin your conversation with the client with a discussion
about the benefits associated with having a service program
that includes Software Support as a key component. The client
asks “I would like to be able to access the most current
Cisco IOS Software features as they become available –
can a service program that includes Software Support as a
key component help me with this?”
What should you say?
|
