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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Case Study

Solution

One of the solutions the company came up with to ensure that they continue to grow and service customers as planned, is to convert their legacy satellite and legacy networks to a Frame Relay networking infrastructure based on Cisco products.

Results

Converting their legacy satellite and legacy networks to a Frame Relay networking infrastructure-based Cisco product resulted in:

  Reducing the company’s staffing woes by using high-quality, reliable products that can be easily supported through Cisco IOS Software service contracts from Cisco.
  Increasing Williams-Sonoma’s growth support strategy – which paved the way for using more real-time, interactive applications at its retail stores. This is supported with a service contract that provides Cisco IOS software support as a key component of the overall solution.
  Ensuring network stability through audits and Cisco IOS Software version control.
  Peace of mind by having a technical and architectural design resource on call.

 

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