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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Summary

Below are some helpful links and documents that you can use to review additional information on Cisco IOS Software.

The ABCs of Cisco IOS Software
Provides detailed information about Cisco IOS Software and the intelligent network services available.
http://www.cisco.com/warp/public/732/abc/abcdnld/
 
Hardware/Software Compatibility Matrix
Helps you choose appropriate software for your Cisco hardware. You can use this tool to specify all of the different modules that you have in a chassis and find out which versions of software will support your configuration.
http://www.cisco.com/cgi-bin/front.x/Support/hardwareSWmatrix/hwswmatrix.cgi#
 
Cisco IOS Software Feature Navigator
Enables you to match Cisco IOS Software features to Cisco hardware platforms.
http://www.cisco.com/go/fn
 
Cisco IOS Software Roadmap
Contains information about individual releases, target markets, migration paths, new feature descriptions, and more.
http://www.cisco.com/warp/customer/620/roadmap.shtml
 
Cisco IOS Software Upgrade Planner*
Helps you easily find and download Cisco IOS Software. Allows you to view all major releases, all platforms, and all software features from a single interface.
http://www.cisco.com/cgi-bin/Software/Iosplanner/Planner-tool/iosplanner.cgi?majorRel=12.0
 
Software Bug Toolkit*
Contains a set of integrated applications that can be used to identify and evaluate status defects.
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl
 
* Available only to Partners with Support Agreements, Customers with Support Agreements with Partners, and to Customers with CBR Service Contracts.

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