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Module 2: The Importance of Service
Summary
Congratulations. You have completed Module 2: The Importance
of Service. In this module you:
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Identified the Cisco service and support philosophy. |
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Explained an understanding of the service contract
impact on customer satisfaction. |
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Described the standard warranty options. |
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Contrasted the difference between
warranty versus service entitlement. |
In Module 3: Cisco.com Online Tools and Resources,
you are going to learn how to take advantage of the award-winning
Cisco.com portal that provides a suite of highly integrated tools
for conducting business with Cisco.
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