Cisco products come with one of the following seven warranties:

		Standard 90-day hardware and software warranty
		90-day limited hardware warranty
		1-year limited hardware warranty
		Limited lifetime hardware warranty
		End-user software license agreement and software warranty
		5-year limited hardware and 1-year limited software warranty

Move your mouse over the name of each of these warranties on the graphic on the right side of this page to view more information about the entitlement associated with each of these warranties.

The entitlement associated with each warranty can be grouped into one of the following categories:

		Hardware: A guarantee that the piece of hardware will be free of defects in material and workmanship under normal use.
		Software: A guarantee that the physical media (for example, the CD) is free from defects. The warranty guarantees that the software generally conforms to the published specifications for the product. This only protects customers if the software on the CD in unusable. In most cases, warranties do not include software updates or technical support for software.
		Cisco TAC Support: Depending on the type of warranty, some customers may have access to the Cisco TAC for a finite period of time in order to diagnose hardware problems during network-down, critical issues. While the majority of Cisco warranties do not provide customers with technical assistance through the Cisco TAC, a limited number of warranties (such as 5-Year Limited Hardware and 1-Year Limited Software warranties) do.

The terms and conditions of each entitlement (hardware, software, TAC Support) vary by warranty. Some warranties may contain two to three of the above entitlements, and some warranties may only contain one.

The key point to remember is that warranties are limited in both duration and deliverables offered.

Note: In EMEA, the warranty return is fulfilled by the Cisco distributor and reseller involved in the sale.