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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
Introduction
Why Sell Service?
Customer Satisfaction
Warranty vs. Service
What is a Cisco Warranty?
Cisco Warranty Programs
Warranty Scenarios
Value of Service
Review Questions
Summary
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
12 Business Tools and Processess
13 Next Steps
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Module 2: The Importance of Service

What is a Cisco Warranty?

A Cisco warranty is the company’s assurance of the integrity of its product. It is the Cisco promise to you that the company will be responsible for the repair and replacement of defective parts associated with your equipment during a designated (finite) amount of time.

All Cisco hardware and software products are covered for a minimum of 90 days. Some products may have a longer or more comprehensive coverage.

All Cisco warranties apply to equipment purchased by:

  Direct Cisco customers.
  Original owner.
  Individuals who purchased the product for their own use from a Cisco reseller.

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