There are several points you can reference with your customers to emphasize the value of service. These points are discussed on the next several pages.

One important point to emphasize with customers is that in many cases, they will have to wait longer for hardware replacements covered under a Cisco warranty than with the same hardware covered under a service contract that includes Advance Replacement.

The support within most Cisco warranties provides shipping within ten business days from the return materials authorization (RMA) request date – assuming the equipment or part is in stock and available. A typical service contract can provide hardware replacement shipping the next business day - or in as little as two hours - depending on the level of service coverage requested.

Depending on the level of service a customer purchases through a service contract, the response time associated with a defective piece of hardware is significantly faster than the response time for the same piece of equipment covered under a Cisco warranty.

Service contracts also provide customers with access to Cisco.com Online Tools and Resources.

Cisco.com is an award-winning website that provides customers with 24x7 access to a comprehensive collection of online product and technology information, interactive network management and diagnostic tools, and empowering knowledge transfer resources.

For customers, the benefits of having a service contract that provides them with access to Cisco.com includes:

		Reduced costs.
		Increased productivity.
		Maintaining an edge over the competition.