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Module 2: The Importance of Service
Value of Service
Another important item to discuss with your customers is network
downtime.
Network downtime can have a direct impact on customer revenue.
The figure below illustrates a breakdown of the cost of network
downtime per hour experienced by various sectors in today’s
economy. Take a few minutes to think about these costs. Imagine
how quickly these numbers could increase for a customer waiting
for a shipment of equipment that is covered under a typical 10-day
warranty. Having a service contract that provides next day, four-hour,
or two-hour dispatch options can significantly reduce the costs
your customers incur due to network downtime.
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