Module 7: Technical Support Services Portfolio

Interactive Exercise 1

Now that you have had a chance to learn about the value, benefits, and features available to your customers through the SMARTnet, SMARTnet Onsite, and the SAS/SASU service programs, it is time to apply the information you have learned to two real-life situations.

The remainder of this module contains examples that describe real-life situations that you could encounter with a customer as an employee of your company. Once you have read each scenario, you are going to be asked to make a selection from a list of possible ways that you could react to this situation.

Each option leads to a different outcome. In some outcomes, your customer could be very satisfied with the information you supply. However, depending on how you handle the situation, you could end up with an unsatisfied customer on your hands as well.

The objective of these exercises is to use your knowledge of the three key Technical Support Services components, SMARTnet, SMARTnet Onsite, and the SAS/SASU programs to educate your customer on the appropriate service programs that can support their Cisco equipment.

Note: To navigate within the interactive exercise, you must select a response from a list of options that displays at the bottom of each page.

<  Previous  |  Next  >