The Technical Support Service programs discussed in this module can be:

		Delivered directly through Cisco to partners or customers who purchase form Cisco.
		Sold by you, as a Cisco partner or reseller, through the Cisco Brand Resale program.
		Purchased through Cisco distribution channels and resold by 2-tier resellers to end-customers.

Any Cisco partner can sell the service programs discussed in this module as long as they have signed a Cisco Brand Services Resale Exhibit. Please note that the Cisco Brand Resale program will be discussed in greater detail in module 8.

Cisco 2-tier resellers who purchase Cisco products through distribution can also purchase and resell these Technical Support Services programs as packaged services.

These packaged services provide the same deliverables as the standard programs available to partners through the Cisco Brand Resale program. The only difference is packaged services are purchased through distribution instead of through a program like Cisco Brand Resale.

If you are a Cisco 2-tier reseller, Cisco packaged services are available to you through your local authorized Cisco distributor.  Most resellers place orders with their distributors for these service programs via fax, telephone, or directly using the distributor’s website.  Please contact your local distributor for additional information on service availability, pricing, and how to place orders for Cisco packaged services.  Be sure to have the part number, serial number number (if available), the address where the device will be located, and the delivery time option you or your customer is requesting.  For additional information, you may also contact your local Cisco Service Sales Manager or your local Cisco Channel Sales Representative.