Availability and performance are key components of any networking device. As networks are the backbone of business, their importance has increased dramatically.

Your customer are responsible not only for keeping their network up and running at a reasonable and predictable cost, but also increasing productivity throughout their company and increasing the quality of service delivered to their end users. In addition, many of your customers may also:

		Find it difficult to keep track of available software updates.
		Struggle to keep up-to-date on rapidly changing technologies.
		Have limited access to resources and tools for rapid issue resolution.
		Experience difficulty inventorying replacement hardware and delivering it to remote sites.
		Not have field engineering resource who can install replacement hardware.

The SMARTnet and SMARTnet Onsite programs address these challenges by providing your customers with both remote and onsite services, allowing their staffs to leverage the Cisco technology expertise and best practices to ensure their devices perform at the highest levels of durability and performance.

These programs are complete solutions that provide your customers with:

		Online resources to augment your operations staff (Cisco.com online tools and resources).
		Online and telephone access to Cisco technology experts (Technical Assistance).
		Software updates and upgrades on demand (Software Support).
		A range of hardware replacement response times (Advance Replacement).