Module 7: Technical Support Services Portfolio

What Is SMARTnet?

Additionally, SMARTnet Onsite includes the same elements as Cisco SMARTnet but includes an onsite technical for hardware replacement and installation. SMARTnet Onsite is ideal for customers who:

		Have limited technical staff or onsite engineers.
		Have a shortage of spare parts of limited warehousing capacity.
		Do not have network redundancy or alternate routing possibilities.
		Have a network that is distributed over remote offices.

	Technical Support Service				Entitlement
	Cisco.com Online Tools and Resources				24x7x365 registered access to all online information and tools available through Cisco.com
	Technical Assistance				24x7x365 access to the Cisco TAC for priority 1 and 2 cases with critical problem escalation (telephone callback within one hour by the Cisco TAC for all hardware, configuration, and software problems, from 9:00 am to 5:00 pm local time, Monday through Friday, excluding Cisco-observed holidays).
	Software Support				Access to major, minor and maintenance releases of Cisco IOS operating system software.
					Note: SMARTnet does NOT include access to major, minor and maintenance releases of other Cisco network application software.
	Hardware Replacement				Ability to select one of four delivery options: 8x5xNBD 8x5x4 24x7x4 (Four-hour Response) 24x7x2 (Two-hour Response)

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