Now that you have an understanding of how to obtain these service programs from Cisco, you are going to spend some time reviewing two of the most popular programs that Cisco offers – SMARTnet and SMARTnet Onsite. Specifically you are going to:

		Receive an overview of each service.
		Develop an understanding of the entitlements each service contains.
		Recognize the benefits these programs provide to your customers.
		Find out where these programs are available.
		Identify how to position and sell these programs to your customers.