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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
Introduction
Course Evaluation
Cisco Service Expert Program
Conclusion
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Module 13: Next Steps

Cisco Service Expert Program

Once you have completed the exam and have submitted it, a message displays indicating whether or not you have passed. You also will receive an e-mail confirmation indicating if you passed the exam as well.

If you did pass the exam, you will receive your Cisco Service Expert Program Certificate of Completion in the mail within one to two weeks, depending on your location.

 

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