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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
Introduction
Course Evaluation
Cisco Service Expert Program
Conclusion
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Module 13: Next Steps

Cisco Service Expert Program

Once you click the Submit button, a pop up window displays, warning you to resize your browser. Doing so before you begin the assessment versus during the assessment will prevent you from losing any answers you previously entered.

  Click OK.

The exam displays. You can then begin answering questions by clicking the appropriate radio button to indicate your response.

 

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