| < Previous | Next >
Module 12: Business Tools and Processes
Review Questions
You are talking on the phone with a customer that has just purchased
an Advance Replacement service contract with you. Your customer
is extremely busy and has just opened a priority 4 case online
to help with the resolution of a technical support problem that
they could not resolve on their own.
Your customers want to know if there is a way for the Cisco TAC
to proactively notify her when her problem is resolved.
How would you respond?
 |
Select the best answer from the
choices below. |
|
|
A. |
Of course, a Cisco
TAC engineer will call you within every 2-3 days until the
issue is resolved.
|
|
|
B. |
Yes, the Cisco TAC will
keep you continually informed when your case is still open
and not yet resolved. With a priority 4 case, you should receive
emails every 3 days.
|
|
|
C. |
Yes, the Cisco TAC will
keep you continually informed when your case is still open
and not yet resolved. With a priority 4 case, you should receive
emails every 5 days.
|
|
|
D. |
Yes, the Cisco TAC will
keep you continually informed when your case is still open
and not yet resolved. With a priority 4 case, you should receive
emails every other day. |
< Previous | Next >
|
